Communication:	process of sharing information using symbols to send and receive messages
Slang	word used in different ways
feedback	return message
sublanguage	subsystem of an established language
Interpersonal communication:	Conversation between two or more people
Verbal symbols:	words
Channels:	Means for sending a message
Formal settings:	Interviews Public speaking Being an audience
Informal communication	asking for direction
Nonverbal language has four functions	Complement Emphasize Replace Contradict
How much of our communication is nonverbal	50-90%
Five features of verbal language	system symbolic conventional changes
Words come from other languages Whole words are put together to create new meanings Words are blended to create new meaning New words are needed for new objects and ideas Meanings of words change	ways language changes
1.Finding Ideas 2.Adapting to your audience 3.Cultural characteristics 4.Sociological characteristics 5.Encoding and decoding information 6.Interpreting feedback 7.Dealing with Interference	Communication process
Three types of interference (noise)	Psychological Physical Semantic
Denotation	dictionary definition
Connotation	Another given definition
3 sublanguages	Jargon Slang dialect
Paralanguage	emphasizes body language and voice
Intimate space	18 inches
Personal space	18 inches to 4 feet
Factors that affect listening	Physical and mental state Speaker Prejudices Environment
Types of non-listening	Pseudo Selective Insulating

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