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39 Cartas en este set
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How would you describe yourself?
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I describe myself how a outgoing person but also how a easygoing person and always I try to do my best i can when i do anything
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are you interested in a full time or part time position?
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I isteresd in a part time position because i'm student a course and when i finished it I'd like study a carrer but i also i's like to continue working
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whar are you greatest strenghts?
What are you strenghts? |
My greatest strenght is I always try to improve my knowledge and my skill.
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why should we hire you?
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I understand that you're looking for people that provide solution and solve problem and I'm willing to learn all about it and I would like your company to give me a change
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why do you want to work in a call center?
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I want to work in a call center because it's a job where I can put my skills into practice.
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what is custumer service for you?
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customer service for me is a job that provide solution and help people solve their problems besides is job where i will have to learn to handle stresful situations
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what are you weaknesses?
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This is contradictory because how i said I try to be a person that always try to improve but somtimes I'm lazy and i don't whant to do anything ......................complement........................
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How would you deal with an angry customer?
how do you handle an angry customer? |
first I'd left him talk when he finished talkin I would try to ask him what does he need, how can I help you, and help him to solve his problem
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how you deliver bad news to a customer on the telephone?
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I will try to make the customer feel comfortable with me and then I'll said him what happened and explain him why it happen
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tell me about yourself
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how you kno my name is yuleisis cervantes, i live in barranquilla and I am a outgoing person but also a easy going person that always try to do my best I can when I do anything new
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How do you know about our call center?
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How do you see yourself in 5 years?
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Why our call center and no another?
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What is your salary expectation?
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Tell me how do you manege stress?
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how do you deal with difficult people?
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what did you do in your last vacation?
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What do you do un your free time?
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waht do you do? do you work or are you student?
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tell me about your family?
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tell me about your friends
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what do you do every day?what time do you get up
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Tell me about the town where you live
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tell me about something you can do well
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how often do you usually see your friends?
what do you do together? |
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where do you live? tell me about your home
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what are you going to do on weekend?
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Tell me about something you did whit your frinds/family recently, Why did you ej¿njoy it?
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Tell me about the weather in your country?
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tell me about an object that is special for you? why it's special
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What sort of televisions programmes do you like?
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how do you keep in touch with your friend and family?
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how do you think the communicaticion (can/might) change in the future?
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tell me about the last film you saw.
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think about an interesting person you have met. What is he or she?
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have you ever been on a journey where something went wrong
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tell me about something you are good at
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can you tell me about landmark/ famous in your country
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what do you use the internet for? do you think it will ever replace newspaper and book?
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