You as a customer can change in the platform you have a service to be able to either change the item or recover the money you had paid. We have everything you need to do to complete the process We have everything there is to do to complete the process Enter Amazon and go to my orders look for the order in which the article is included, please return or replace products. Remember that the return period is 30 from the date of purchase now indicates the reason and write the reason a text field comment if you wish. Press continue to the next step depending on the return reason you have selected and if the article allows it. in the next screen you can request a change the refund of the money. select the option you prefer and press continue if you have chosen the refund option you can choose between two methods an Amazon gift check or with the original payment method.	in the next screen you will see the available return options you can take it yourself to the indicated courier company or to the couriers or request that you come to look for it at your address depending on the product and the seller the operation will be free or they will charge you an amount according to the alternative that I chose once you have completed the Amazon process will print some labels that you must print and cut one of them are placed inside the package and the other sticks on the outside and that's all you should do to return a product on Amazon.
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