Salesforce-Certified-Administrator

A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue? Choose 2 answers
A. When the record no longer matches the rule criteria
B. When the action is deleted from the workflow queue
C. When a validation rule is triggered for the record
D. When another record triggers the same workflow rule

Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
Neww
Working
Closed
A user issue can be logged as:
New
Waiting for reply
Closed
Which features should a system administrator use to track both case types?
A. Support Processes and Record Types
B. Automated Case Users and Workflows
C. Record Types and Page Layouts
D. Process Builder and Page Layouts

Universal Containers has Public Read/Write Organization -Wide Default Sharing for Accounts. Company leadership has decided that Marketing should never modify an Account record. What should the System Administrator do to restrict these users?
A. Remove Edit access on Accounts from the custom Marketing profile.
B. Assign a permission set to Marketing users which removes Edit permission.
C. Separate the Marketing role hierarchy from the Sales role hierarchy.
D. Change Organization -Wide Default Sharing to Public Read Only

All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, create a new customized sets of actions, and assign the new customized action layout?
A. Permission Sets
B. Publisher Layouts
C. Global Actions
D. Record Types

Which two dashboard components are populated with data from the grand total of a custom report?
A. Metric
B. Gauge
C. Table
D. Chart

Which two types of records can be transferred from one user to another user during a mass transfer of account records?
A. Closed activities
B. Open cases
C. Closed cases
D. Related custom object records

A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?
A. The user is not assigned to a role.
B. The user is logged into Salesforce.
C. The user is still the owner on open opportunities.
D. The user is listed as the default Case Owner.

Which set of standard objects are children of the Account object in a many -to -one relationship?
A. Contact, Email, and Case
B. Opportunity, Quote, and Contact
C. Email, Quote, and Opportunity
D. Opportunity, Contact, and Case

Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are not showing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue? Choose 3 answers
A. Are records still being shared with the sales manager?
B. Do owners of all records have Roles and correct Territory Assignments?
C. Did the sales manager start from a copy or clone of an existing report?
D. Have the owners of the records been frozen?
E. Do the records the sales manager expects to see match the filter criteria?

Ursa Major Solar wants to customize Activities (tasks and events). What are three types of customization that occur? Choose 3 answers
A. Assignment Rules
B. Field Tracking
C. Workflow Rules
D. validation Rules
E. Custom Fields

A company has a complicated Sales process regarding its opportunities. The company has 3 different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?
A. Create 3 Record Types (WA, WB, WC) with 6 Page Layouts (Sales WA, S WB, S WC, Marketing WA, Mk WB and Mk WC).
B. Create 1 RT with 6 Page Layouts (Sales WA, Sales WB, Sales WC, Mk WA, Mk WB and Mk WC).
C. Create 6 RT (Sales WA, Sales WB, Sales WC, Mk WA, Mk WB and Mk WC) with 6 total Page Layouts, 1 for each RT.
D. Create 6 RT (Sales WA, Sales WB. Sales WC. Mk WA, Mk WB and Mk WC) with 1 Page Layout.

Salesforce users have a session timeout of 1 2 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time. How should a System Administrator accommodate this request?
A. In Session Settings, choose 24 Hours, and check the box for Force logout on session timeout.
B. In User Profiles, type in 24 Hours in the Timeout section, and uncheck the box for Force logout on session timeout.
C. In Session Settings, choose 24 Hours, and uncheck the box for Force logout on session timeout.
D. In User Profiles, type in 24 Hours in the Timeout section, and check the box for Force logout on session timeout.

What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers
A. Queue
B. Pubic group
C. case team
D. User

Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout. Which two options can UMS assign this layout to? Choose 2 answers
A. Role
B. User
C. Team
D. Profile

Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
A. Set requirement that passwords must be unique for each user.
B. Set the length of time before passwords expire.
C. Set maximum invalid login attempts.
D. Set password complexity requirements.
E. Set prohibited password values.

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?
A. Map custom lead fields to custom contact fields.
B. Map custom lead fields to standard contact fields.
C. Utilize the data loader to move the custom lead data.
D. Utilize the lead conversion wizard to select the fields.

Universal Containers uses a private snaring model for Accounts. Accounts are assigned to a region using a custom region picklist on Account. A manager from Europe has requested that the ensure set of EMEA users be able to work on al EMEA Accounts.
A. Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users public group.
B. Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users profile.
C. Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users queue.
D. Create a sharing rule on Account that shares Accounts where region = EMEA with the EMEA users role.

Ursa Major Solar wants to assign feature licenses to user records in Salesforce. Which two feature licenses can be assigned to a user record in Salesforce? Choose 2 answers
A. Console User
B. Knowledge User
C. Opportunity User
D. Service Cloud User

Ursa Major Solar needs a case to be automatically created. Which three features can an administrator use to accomplish this goal? Choose 3 answers
A. SMS-to-case
B. Lightning for Outlook
C. Process Builder
D. Web-to-case
E. Email-to-case

Which two actions can be completed with a workflow field update.
Which two actions can UMS complete with this feature?
Choose 2 answers
A. Change the record type of a record.
B. Select a formula field for a field update.
C. Apply a specific value to a field.
D. Update the value of a field on a child object.

Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?

A. Use the data loader to upsert Salesforce records into the financial system
B. Use the data loader to match records between the systems
C. Use the Excel connector to export records from both systems into Excel
D. Use an external ID field to match records between the systems

Which statement is true regarding an approval process? Choose 2 answers
A. An assignment rule defines the approver for each process step
B. The approval history related list can be used to track the process
C. An approval action defines the result of record approval or rejection
D. A delegated approver can reassign approval requests

What should an administrator consider when setting up Case Feed?
A. The Use Case Feed permission is automatically active for all profiles
B. Case Feed replaces the standard case detail page by default
C. Case Feed requires the Service Cloud User feature license
D. Chatter Feed tracking must be enabled for the case object

Ursa Major Solar needs to fulfill the following requirements:
A custom object must be created to capture account survey data.
Users need the ability to select an account from the survey record and view related surveys on the account record.
Which two actions can an administrator configure to meet these requirements' Choose 2 answers
A. Put the survey related list on the account page layout.
B. Create a lookup relationship field on the account object.
C. Put the account related list on the survey page layout.
D. Create a lookup relationship field on the survey object.

Universal Containers (UC) is rolling out a new approval process. As the last step in the process after an Opportunity has been approved. UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?
A. Check the "Send PDF" box on the approval process setup.
B. Hire a consulting firm to develop a document signing framework.
C. Install an app from the AppExchange.
D. Utilize the Salesforce Autosign flow.

What are three considerations when a user is importing data via Data Loader? Choose 3 answers
A. Importing data into checkbox fields allows for the use of TRUE/FALSE.
B. Field -Level Security access determines which fields will be visible.
C. Unrestricted picklists, a new picklist value will be applied but will not be added to the picklist.
D. Validation rules do not execute when importing data.
E. Restricted picklists, a new picklist value will be Ignored and the default value applied.

A user has create and customize dashboards permissions. Which additional permission will this user need to rename a dashboard another user has saved to the department's publicly shared dashboards and reports folder?
A. Manage custom report types
B. Create report folders
C. Manage dashboards in public folders
D. Create and customize reports

Universal Containers wants to create a custom object to capture account survey
Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements?
A. Add the account related list to the survey page layout.
B. Add the survey related list to the account page layout.
C. Create a lookup relationship field on the survey object.
D. Create a lookup relationship field on the account object.

A Salesforce Administrator is creating a new user.
What should the Administrator consider when selecting the Username?
A. It must look like an email address and be unique to the organization.
B. It must be alphanumeric and unique to the organization.
C. It must look like an email address and be unique across all Salesforce organizations.
D. It must be alphanumeric and be unique across all Salesforce organizations.

Which type of field do administrators use when creating a junction object?
A. Look-up
B. Formula
C. Text area
D. Master-detail

The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward In the sales process. Multiple Books Which feature should the System Administrator use?
A. Field History Tracking report
B. Workflow rule
C. Validation Rule
D. Big Deal Alert

Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?
A. Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.
B. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
C. Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).
D. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on when the Pencil & Paper case is created.

A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process. How can the administrator implement this functionality?
A. Use the Salesforce Autosign flow.
B. Hire a consulting firm to develop a document signing workflow.
C. Check the "Send PDF" box on the approval process setup.
D. Install an app from the AppExchange.

A marketing user has received a file of leads to import into Salesforce. Which tool can be used to avoid duplicate lead records?
A. Data loader
B. Data Import Wizard
C. Merge leads function
D. Validation rules

A manager has created a new report folder called "Awesome Team Reports" to store the reports that are relevant for the team. The manager wants to let the team lead add new reports to the folder and share access to the folder with the rest of the team.
Which level of access to the folder does the team lead need in order to complete this task?
A. Editor
B. Viewer
C. Administrator
D. Manager

The administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the account object in the Salesforce org"?
A. Users' profile requires permission to the account object.
B. Users' profile requires a sharing rule for accounts.
C. Users' roles are low on the Role hierarchy.
D. Organization-wide defaults are set to private.

Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should NOT have access to subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?
A. Confirm Feedback object is set to Private and Uncheck 'Grant Access Using Hierarchies' in Organization-wide sharing.
B. Confirm Feedback object is set to Restricted and Uncheck 'Grant Access Using Hierarchies' in Organization-wide sharing.
C. Confirm Feedback object is set to Private and Uncheck 'Enable Role Hierarchy' in Organization- wide sharing.
D. Confirm Feedback object is set to Restricted and Uncheck Enable Role Hierarchy" in Organization- wide sharing.

Which two groups of objects can be created when converting a lead? Choose 2 answers
A. Account, contact, lead conversion
B. Account, contact, opportunity
C. Person account, opportunity
D. Account, opportunity, order

Universal Containers Is on boarding ten new employees in two weeks. Which two methods should a system administrator use to create user records in Salesforce without activating them? Choose 2 answers
A. Create them with the User Import Wizard and ensure that Active is unchecked. Calculator
B. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.
C. Schedule a Time -Dependent Workflow to create users in two weeks.
D. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.

Universal Containers is having a quality control problem with one of its product lines.
Multiple Books
Which standard object can be used to track the extent of the problem?
A. Account
B. Opportunity Calculator
C. Case
D. Product

Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs to use a standard object to track the extent of the problem.
Which standard object should be used"?
A. Product
B. Case
C. Account
D. Opportunity

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which application behavior should the user expect?
A. The user will be able to continue working and start new sessions.
B. The user will be logged out and any unsaved work-in-process will be saved.
C. The user will be logged out and any unsaved work-in-process will be lost.
D. The user will be able to continue working, but will be unable to start any new sessions.

Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request. This action, however, does not always occur. Sales reps do not always populate all fields correctly. Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers
A. Approvals
B. Flow
C. Process Builder
D. Workflow

Previous Universal Containers sales representatives worked on approximately 200 Accounts
with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1 -3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?
A. Create a new Profile for these users with criteria based on Billing State equals New York.
B. Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York.
C. Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York.
D. Create a new Account folder for these users with criteria based on Billing State equals New York.

What describes the capabilities of Salesforce Knowledge?
A. An automated tool that closes Cases based on historical information
B. An automated Al tool that converts Leads to Opportunities given a predefined set of conditions
C. A knowledge base composed of articles that can be written and used by support agents
D. A knowledge base that uses Alto generate an article to solve customer support issues

What are two good use cases for a Salesforce approval process? Choose 2 answers
A. A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP.
B. A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval.
C. sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.
D. A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount

what does campaign Influence allow a user to do?
A. View the entire campaign hierarchy.
B. Summarize campaign member statistics on a campaign.
C. Report on the campaigns that have contributed to an opportunity.
D. Adjust the percentage of influence each campaign has on an opportunity

HOW Can an administrator capture custom lead data on the converted contact when converting a lead?
A. Use the lead conversion wizard to select the fields.
B. Map custom lead fields to standard contact fields.
C. Map custom lead fields to custom contact fields.
D. Use the data loader to move the custom lead data.

High -priority accounts at Universal Containers have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentally multiple times on the same day, and they want to report on the various customer Interactions.
How should the Administrator meet these requirements?
A. Post customer Interactions In Chatter on the Account.
B. Log a separate Task, Call, or Activity on the Account.
C. Type comments into the Notes section on the Account.
D. Log a case on the Account

Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
What should a System Administrator do to report on the newly created fields?
A. Create a new account report and add the new fields from the Report Builder.
B. From the Custom Report Type, Edit Layout, then add the new fields to the report. Calculator
C. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.
D. Create a new account report folder, go to share, and then add the new fields.a

Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers
A. When records are submitted using web -to -lead.
B. When records are deleted by a user.
C. When records are edited and saved by a user.
D. When records are imported.
E. When records are updated by a workflow rule

What should an administrator consider when setting up Case Feed?
A. Case Feed replaces the standard case detail page by default.
B. Chatter Feed tracking must be enabled for the case object.
C. Case Feed requires the Service Cloud User feature license.
D. The Use Case Feed permission is automatically active for all profiles

As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a System Administrator find this information?
A. Critical Updates
B. Users
C. Company Information
D. Profiles

Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?
A. Inform the user to manual) enter the meeting details in the account comments.
B. Add a new value to the type field on tasks used for accounts, contacts, and opportunities.
C. Add a new value to the type field on accounts, contacts, and opportunities.
D. Inform the user to manually enter the meeting details in the description field on accounts, contacts, and opportunities.

Universal Containers wants to back-up Salesforce data on a monthly basis. Which set of tools can a system administrator use to meet this requirement?
A. Data Loader, Scheduled Report, Reporting Snapshot
B. Data Loader, Reporting Snapshot, Report Export
C. Data Export Service, Data Loader, Report Export
D. Data Export Service, Reporting Snapshot, Einstein Analytics

When opening a case with Salesforce Support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce setup will an administrator find the Salesforce Org ID?
A. Company Information
B. My Domain
C. Setup Home
D. Org Details

Universal Containers needs to update data with information from an external financial system. What should an administrator do to accomplish this?
A. Use the data loader to match records between the systems.
B. Use the Excel connector to export records from both systems into Excel.
C. Use an external ID field to match records between the systems.
D. Use the data loader to match Salesforce records with the financial system.

Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?
A. Account Name and Contact Name
B. Account ID and Contact ID
C. Account ID and User ID
D. Account ID and Contact Email Address

A previous administrator is no longer at Universal Containers, but still owns many records and is the default workflow user. Which security measure should the new administrator take''
A. Freeze the previous administrator user.
B. Reset the password for the previous administrator user.
C. Deactivate the previous administrator user.
D. Delete the previous administrator user.

A Sales Manager at Ursa Major Solar needs to rename and delete dashboards in the Nevada Dashboards Folder. What should the Administrator do to achieve this goal'
A. Go to the Nevada Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager.
B. Go to the Nevada Sales Dashboards Folder, Share, and choose View access for the Sales Manager's Profile.
C. Go to the Nevada Sales Dashboards Folder, Share, and choose Delegated access for the Sales Manager.
D. Go to the Nevada Sales Dashboards Folder, Share, and choose Create access for the Sales Manager.

Ursa Major Solar is using the content delivery feature of Salesforce Content. What are two benefits of this feature? Choose 2 answers
A. Associate the content delivery with a Salesforce record.
B. Customize the URL assigned to the content delivery.
C. Encrypt certain content delivery files.
D. use Password protection for contort deliveries that contain proprietary information.

Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group. In which two ways should an administrator meet this requirement? Choose 2 answers
A. Create two record types.
B. Create two permission sets.
C. Create two page layouts.
D. Create two lead processes.

Users at Ursa Major Solar are trying to create Opportunities.
When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.
Why is this error likely occurring?
A. The two picklist values are unavailable to the Record Type.
B. The users don't have access to the picklist field.
C. The picklist field has contradicting validation rules.
D. The users don't have access to the Large Enterprise Record Type.

Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results. What is the explanation for the discrepancy in the reports?
A. Sales Rep B needs to be assigned to the Sales Rep queue.
B. Sales Rep B needs to be assigned to the Sales Rep role.
C. Sales Rep B needs to be assigned to the Sales Rep profile.
D. Sales Rep B needs to be assigned to the Sales Rep permission set.

Which two dashboard components display data from the summary rows of a report? Choose 2 answers
A. Chart
B. Table
C. Metric
D. Gauge

The Support Manager wants to send an automatic email to the Case Contact when a case is closed.
Which automation tool can the administrator use?
A. Validation Rule
B. Case Auto-Response Rule
C. Sharing Rule
D. Workflow Rule

The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?
A. Clone the sales user profile and set up read and edit access for campaigns.
B. Add read and edit access for campaigns to the sales user profile.
C. Assign users to an administrator profile to provide full access.
D. Create a permission set with read and edit access for campaigns.

Sales Rep A shared a pricing guide from a Content library with Sales Rep B. Sales Rep B reports that the pricing guide is unavailable. How should an administrator troubleshoot this issue?
A. Review the member settings
B. Review the tagging rules
C. Review the search results
D. Review the publication date

The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?
A. Validation rule
B. Email alert
C. Approval process
D. Subscribe

Which object must be related in order to create an opportunity record?
A. Lead
B. Account
C. Contact
D. Quote

Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will NOT be active until they start. The new users should be set up ahead of time to assign records, list views, and other Salesforce utilities needed on the day they start.
Which method should a System administrator use to set up the new users without sending a notification?
A. Create the new users, and then freeze the users.
B. Create the new users, and then assign a permission set with a start date for 30 days ahead.
C. Create the new users and uncheck Generate new password, and notify the user immediately.
D. Create the new users, and then set the start date for 30 days ahead.

Ursa Major Solar wants to use the Salesforce approval process. What are two characteristics that make a sales process a good fit for the Salesforce approval process?
Choose 2 answers
A. The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.
B. There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.
C. The first level approval can be denied and automatically routed to the Sales VP for final approval.
D. There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

Universal Containers has two sales groups. Each group has its own unique sales process. How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Record types
B. Roles
C. Page layouts
D. Multi-select picklists

Where does an administrator control field-level security for users?
A. Sharing rule
B. Role
C. Profile
D. User

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. What should an administrator do to meet this requirement?
A. Create a workflow rule on the opportunity object.
B. Create a validation rule that evaluates the account rating.
C. Create an escalation rule based on the opportunity amount.
D. Create an auto-response rule on the opportunity object.

The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard.
Which set of fields are required to update the contact with the new email address7
A. Contact Name and Account Name
B. Contact Email Address and Account ID
C. user ID and Account ID
D. Contact Email Address and Contact ID

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? Choose 3 answers
A. Events
B. Case Feed
C. Case Comments
D. Case Groups
E. Workflow Email Alerts

In which two ways should Knowledge articles be used? Choose 2 answers
A. To resolve customer cases
B. To display for customer self-service
C. To display Salesforce Answers
D. To display Salesforce Solutions

What happens if some records do not meet the data validation criteria when importing data?
A. Import process ignores the data validation criteria.
B. Import process requires user authorization to import the invalid records.
C. Import process fails only for the records with invalid data.
D. Import process aborts when it encounters the first invalid record

To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re -assigned to the Tier 3 queue.
Which feature meets this requirement?
A. Case Assignment Rule
B. Case Comments
C. Auto Response Rule
D. Case Escalation Rule

An Administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns. In which two ways can this be accomplished? Choose 2 answers
A. Assign a permission set to all users.
B. Assign all users to a custom profile.
C. Enable the Marketing User checkbox.
D. Modify the Marketing User profile.

Universal Containers has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?
A. Add a new related list for Regulations to the Sales Account Page Layout.
B. Add a new section for Regulations to the Sales Account Page Layout.
C. Add a new custom link for Regulations to the Sales Account Page Layout.
D. Add a new action for Regulations to the Sales Account Page Layout.

Campaign Member can be associated with which two objects?
A. Account
B. Opportunity
C. Lead
D. Contact

Universal containers (UC) has a Web -to -Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?
A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
B. Create Assignment Rules based on the picklist values to move Cases to a Queue.
C. Create an Escalation Rule entry for each picklist value and set to zero minutes.
D. Create Record Types for each picklist value and assign to each product team's profile.

A Sales Manager wants all Sales Users in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. How can the Administrator meet this requirement?
A. Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard.
B. Ask the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me" and save in the shared Dashboard Folder.
C. Create the Dashboard from the Opportunities by User Report, select the Sales Manager as RunAs User and Save in the private Dashboard Folder.
D. Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder.

Universal Containers uses Accounts In its Sales process but only some users have access to them. New users require Read access to Accounts. Two of the new users require Edit access as well.
How should an Administrator configure access for the new users?
A. Create a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.
B. Create a sharing rule for Account View access and another sharing rule for Edit access to specific users.
C. Create a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users.
D. Create a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users.

Where can a system administrator assign a page layout?
Choose 2 answers
A. Role
B. Profile
C. App
D. Record Type

Users cannot save email templates In the "Unfiled Public Email Templates" folder. How could a System Administrator allow users to save emails to this folder?
A. Go to the profile of each user and check the box for Manage Public Templates.
B. Go to the email templates and manually share each with the specific users.
C. Go to the user record and check the box for Manage Public Templates.
D. Go to the email templates and manually share each with the Profile of the specific users.

An Administrator needs to create a Sales Process for and..
What are three considerations for this process?
Choose 3 answers
A. All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values.
B. The Record Type's Page Layout is assigned to Users through their Profile assignments.
C. An Opportunity Record Type will need to be created and assigned to the Sales Process.
D. Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists.
E. The Record Type Name assignment becomes permanent upon Save of a new Record Type.

An administrator Is creating a new user. Which two aspects should be considered when creating the username?
Choose 2 answers
A. Username is added to the Active User Log.
B. Username is in the format of an Email Address.
C. Username is identical to the User's Email address.
D. Username is unique across all Salesforce Orgs.

Universal Containers has just acquired a new company whose Sales team has a unique sales process with stages that are different than currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does not want the new Sales team to have to change their process at all.
What should the Administrator do to incorporate the new Sales team's process?
A. Create new values for the Opportunity Stage field and create a new Sales Process assigned to a custom Record Type for the new Sales team.
B. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.
C. Create new values for the Opportunity Stage field and use field -level security to control which teams see which fields.
D. Create new values for the Opportunity Stage field and order them so that the new Sales team's values are at the Pencil & Paper bottom of the picklist.

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
Which data type should be used when creating this custom field?
A. Lookup filter
B. Formula
C. Lookup relationship
D. Hierarchical relationship

Sales representatives at Universal Containers often schedule in -person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings In the Account, Contact, or Opportunity page layouts, as well as adding this data to reports.
Which method should a System Administrator use to solve this business request?
A. Have the user manually enter the meeting details in the Description field on Accounts, Contacts, and Opportunities.
B. Add a new value to the Type field on Tasks used for Accounts. Contacts, and Opportunities.
C. Add a new value to the Type field on Accounts. Contacts, and Opportunities.
D. Have the user manually enter the meeting details in the Account Comments.

In which two places should cases be assigned when case assignment rules are being set up?
Choose 2 answers
A. User
B. Contact
C. Profile
D. Queue

Which three types of customization can be done on Activities (tasks and events)? Choose 3 answers
A. Assignment Rules
B. Workflow Rules
C. Validation Rules
D. Custom Fields
E. Field Tracking

How can an administrator capture custom lead data on the converted contact when converting a lead?
A. Map custom lead fields to standard contact fields.
B. Use the data loader to move the custom lead data.
C. Use the lead conversion wizard to select the fields.
D. Map custom lead fields to custom contact fields.

Which two statements are correct regarding an approval process? Choose 2 answers
A. A delegated approver can reassign approval requests.
B. The approval history related list can be used to track the process.
C. An assignment rule defines the approver for each process step.
D. An approval action defines the result of record approval or rejection.

Universal Containers has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?
A. A maximum of 1 0 users.
B. An unlimited number of users.
C. A maximum of 5 users.
D. A maximum of 25 users.

Universal Containers has activated Web -to -Case on their corporate website. IT configured Auto - Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?
A. In Case Support Settings, change Default Case Owner to Queue - World.
B. Using a Trigger, change the owner of Cases outside the US to Queue - World.
C. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.
D. In an Active Case Flow, change the name of the Queue to World.

Universal Containers needs to upload 1 million new Account records to Salesforce. What should the Administrator recommend to perform this data upload?
A. Use an AppExchange app.
B. Use the Data Import Wizard. Calculator
C. Use the Data Loader.
D. Contact Salesforce.

The sales users at Universal Containers need to view their open Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?
A. Matrix
B. Joined
C. Tabular
D. Summary

Which two settings can a system administrator enable in the User Interface Setup? Choose 2 answers
A. Customizable recent tags
B. Printable list views
C. Related list hover links
D. Chatter Messenger for specific users

What are two valid assignee options when configuring Case Assignment Rules? Choose 2 answers
A. Public Group
B. Queue
C. User Calculator
D. Case Team

Universal Containers has a marketing, team setup as a public group A sales representative would like to engage the marketing team on one opportunity
What should the sales representative do to ensure the marketing team can access the opportunity?
A. Manually share the record with the public group.
B. Add the public group to the opportunity team.
C. Change the opportunity owner to the public group.
D. Add the public group to an opportunity queue.

A System Administrator has set up a new user. How long does the user have to activate the account before the email link expires by default?
A. 7 days
B. 5 days
C. 30 days
D. 10 days

Marketing wants to brand the Salesforce Mobile app to match Universal Containers approved company colors and graphics. Which set of Salesforce Mobile app branding options is available to the Administrator?
A. Brand Color, Loading Page Color, and Loading Page Logo
B. Individual Page Colors and multiple Loading Page Logos
C. Tab Colors, Action Colors, and Loading Page Logo
D. Loading Page Color, Action Colors, and Loading Page Logo

Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are not able to save the Opportunities.
What is the likely cause of the error?
A. The users don't have access to the Large Enterprise Record Type.
B. The two picklist values are unavailable to the Record Type.
C. The users don't have access to the picklist field.
D. There are contradicting validation rules on the picklist field.

Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?
A. Create a new discount Record Type on the Products object
B. Create a new list price on the the Standard Price Book.
C. Create a custom Price Book with the discounted list prices.
D. Create a custom object for the discounted products.

Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
- New, working and Closed
A user issue can be logged as:
- New, waiting for reply and Closed
Which features should a system administrator use to track both case types?
A. Support Processes and Record Types
B. Automated Case Users and Workflows
C. Record Types and Page Layouts
D. Process Builder and Page Layouts

A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue? Choose 2 answers
A. When the record no longer matches the rule criteria
B. When the action is deleted from the workflow queue
C. When a validation rule is triggered for the record
D. When another record triggers the same workflow rule

All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, create a new customized sets of actions, and assign the new customized action layout?
A. Permission Sets
B. Publisher Layouts
C. Global Actions
D. Record Types

Which two dashboard components are populated with data from the grand total of a custom report? Choose 2 answers
A. Metric
B. Gauge
C. Table
D. Chart

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. Which two actions should an administrator take to help the sales team achieve this goal? Choose 2 answers
A. Create opportunity teams for customers.
B. Add customers to libraries.
C. Use Chatter files to share presentations.
D. Add customers to private Chatter groups.

The service department at Universal Containers wants its agents to capture and display different Information on Case records based on whether customers are calling In with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement? Choose 3 answers
A. Page layouts
B. Field level security
C. Record types
D. Support processes
E. Permission sets

How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?
A. Search the AppExchange for free adoption report apps.
B. Build reports and dashboards.
C. Log a case to Salesforce Support.
D. Use the Salesforce Auto -Report Builder.

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this? Choose 2 answers
A. The record type has not been set as the default record type.
B. The record type has not been added to the sales user profile.
C. The record type does not have an associated page layout.
D. The record type has not been activated.

An opportunity record with a close date of July 30 meets the criteria of a time -dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time -dependent action is automatically removed from the queue.
B. The time -dependent action will execute on July 23.
C. The time -dependent action will execute on July 30.
D. The time -dependent action is put on hold.

Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab?
A. App Permissions
B. Object Permissions
C. Tab Settings
D. Org-wide Defaults

Universal Containers wants to decrease call volume for the support team by creating a selfservice community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers
A. Knowledge
B. live Agent
C. Content
D. SOS

Which three can be modified on standard object fields? Choose 3 answers
A. Field type
B. Label
C. Help text
D. Default text
E. Picklist values

Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
Which feature meets this requirement?
A. Workflow Field Update
B. Case Escalation Rules
C. Assignment Rules
D. Case Team Routing

Universal Containers (UC) wants to customize basic Salesforce Reports using Lightning Experience. In which two ways can Reports be customized? Choose 2 answers
A. Add a chart.
B. Add a Lightning Component.
C. Add links to external pages.
D. Add a filter.

Which set of small and large data backup methods are available in native Salesforce
A. Mass Exports, Weekly Data Export Service, and Data Loader Exports
B. Report Exports, Weekly Data Export Service, and Data Loader Exports
C. Dashboard Exports, Report Exports, and Weekly Data Export Service
D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator

Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?
A. Sharing Rules
B. Role
C. Profile
D. Public Groups

The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool should the System Administrator use to meet this request?
A. Data Import Wizard
B. Mass Create Records
C. Data Loader
D. Mass Transfer Records

What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization -wide trusted IP range?
A. The user will be able to log in without activating the computer.
B. The user will be able to log in after answering a security question.
C. The user will not be able to log In at all.
D. The user will be able to log in after the computer is activated.

Universal Containers (UC) puts a priority on the confidentiality of their customers. UC wants to limit users who have access to an Account record to b« allowed to see Contacts related to the Account. Which Contact sharing setting should an Administrator configure to meet this request?
A. Controlled by Parent
B. Public Read Only
C. Public Read/Write
D. Private

Northern Trail Outfitters wants a backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any of the administrative duties. What are two possible reasons for the access issues?

A. The active checkbox is unchecked by default.

B. The user was given the delegated administrator group access.

C. The System administrator profile is unavailable under the Salesforce Platform license.

D. The role needs to be specified on the user record.

Universal Containers uses Salesforce Content to store technical manuals and videos used by support agents when troubleshooting product issues. They would like to organize these files by product to make it easier to find the correct information and limit access to support agents only. Which content feature can be used to organize these files?
A. Data Categories.
B. Featured Topics.
C. Group.
D. Libraries.

An Universal Containers, there is a custom field on the Lead named: Product_Category__c. Management would like this information to be part of the Opportunity upon Lead conversion.
What action should the administrator take to satisfy the request?

A. Configure the product categories picklist field on the product.

B. Map the lead custom field to the product’s product category field.

C. Create a workflow to update opportunity fields based on the lead.

D. Create a custom field on the Opportunity and map the two fields.

The administrator at Ursa Major Solar wants to configure automation that should run when an Account’s rating changes along with the following actions:
• Check if the rating changed from Hot to Cold
If yes, create a Case
If yes, send an Email
• Check if the rating changed from Cold to Hot
If yes, delete a related Task record
Which two automation solutions would be able to accomplish these tasks?
Choose 2 answers

A. One Process Builder that calls one Flow
B. One Flow that calls One Process Builder
C. One Flow
D. One Process Builder

The VP of marketing has asked the administrator to restrict marketers from deleting campaign records. The marketers are currently assigned to the marketing user profile.
What action should the administrator take to satisfy the request?

A. Create a validation rule to prevent delete for marketing users only.

B. Assign a permission set with campaign create, read and edit permissions.

C. Update the current profile by removing the campaign delete permission.

D. Use a custom profile with the campaign delete permission disabled.

Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?

A. Modify Field Level Security.
B. Use Custom Report Types.
C. Run the report as a specified user.
D. Lock report filters

A user’s profile can be controlled by which three settings? Choose 3 answers
A. Locale settings.
B. Record type assignment.
C. Feature license assignment
D. Security at the field-level. E. Assigned apps

What is the maximum number of objects that can be added to a custom report type?
A. Two as long as the objects have associations
B. One as long as the object has a master -child relationship
C. Unlimited as long as the objects have associations
D. Four as long as the objects have associations

A new custom object called Manufacturers has been created for Universal Containers.
Where should a System Administrator adjust how the object appears when it is found in the global search?
A. Global Search, Manufacturers, and Global Search Layouts
B. Object Manager, Manufacturers, and Page Layouts
C. Global Search, Manufacturers, and Search Layouts
D. Object Manager, Manufacturers, and Search Layouts

What describes the relationship among the case, asset and contact objects?
A. Case and asset are the children, contact is the parent.
B. Case is the Child, contact and asset are the parents.
C. Case and asset are the parents, contact is the child.
D. Case is the parent, asset and contact are the children.

Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User’s perspective when enabling this App for Salesforce Mobile?
A. Users can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
B. Users can create records, attach receipts as photos, and submit for approval. Calculator
C. Users can create list views, attach receipts as photos, and submit records for approval.
D. Users can use Search, create list views, and receive record push notifications from Chatter.

Universal Containers has decided to implement Salesforce Einstein Analytics for a subset of its users. How should the administrator enable users with permissions to use Einstein Analytics features?
A. Create a new permission set for each type of Einstein Analytics permissions, then assign users.
B. Create a custom permission set, then add the permission set to existing user profiles.
C. Create a sharing group for users, then add the Einstein Analytics permissions.
D. Create new profiles for users that will have Einstein Analytics permissions.

Ursa Major Solar sales team needs a simple method for allowing their team members to see when they are taking time off, An administrator needs fulfill this request as quickly as possible.
What should the administrator do?
A. User Process Builder to add the user’s Time of dates to the department calander.
B. Ensure that Outlook Sync with Salesforce is enabled.
C. Create a workflow rule to send an email alert about the user’s Time Off dates.
D. In Chatter, enable the “Out of Office Message” functionality.

A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?
A. The deleted field and its data can be restored up to 15 days after deletion.
B. The deleted field and its data can be restored up to 30 days after deletion.
C. The deleted field and its data CANNOT be restored.
D. The deleted field and its restored up to 5 days after deletion, but all data will be lost.

Ursa Major Solar agents wants to utilize Knowledge. What are two capabilities of Knowledge?
A. Users can rate helpfulness of articles.
B. Knowledge articles integrated with Service Console.
C. Knowledge articles are always publicly available for customers.
D. Any user can write and publish articles.

A customer created a case using web to case. They contacted phone support to get an update on the case two days later. The support agent cannot find the case although the customer is positive that it was created and logged. What should the administrator reference to troubleshoot this issue?

A. Contact email address.
B. Setup Audit Trail.
C. Assignment Rules.
D. Validation Rules.

What should an administrator take into consideration when creating Content tags?
A. Tags are case insensitive
B. Tags are updatable.
C. Tags combine singular and plural versions D. Tags are case sensitive.

The Administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?

A. Lock the report filters.
B. User a cross-object filter.
C. Create a filter using bucketing.
D. Create the report in a private folder.

Ursa Major Solar (UMS) is configuring the lead conversion process. Which two factor should UMS consider before setting up the process?

A. Custom lead fields can be mapped to custom object field.
B. Standard lead fields are automatically converted to amount, contact and opportunity fields.
C. Roll-up summary lead fields can be mapped to custom contact fields.
D. Custom lead fields can be mapped to account, contact and opportunity fields.

Universal Containers introduced a new product and wants to track all associated cases that get logged They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create an auto-response rule and a public group.
B. Create a queue and a criteria-based sharing rule.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create a predefined case team and as assignment rule.

Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for Accounts. Which two records will also be transferred from the current account owner to the new rep in this scenario?
A. All Open Opportunity.
B. All Activities.
C. All Contacts.
D. All Open Cases.

An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a sales manager within a given sales regions. How can this be configured?
A. Create a dashboard with multiple components.
B. Create a dashboard for all opportunities in the region.
C. Create a dashboard to run as a specific user.
D. Create a dashboard to run as the logged-in user.

The Ursa Major Solar administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored back to the page layout.
What are three methods for achieving this goal?
A. Click the Undo button or the cancel button.
B. From the field palette, drag the field into the same position.
C. Clone the layout from a different profile and use save as.
D. Restore original page layout from a sandbox.
E. Restore from the recycle bin within 15 days.

Universal Containers frequently uses Case escalation and want the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escalated checkbox automatically unchecked?
What two actions should the administrator configure to meet this requirement?

A. Use a Process Builder to update the field.
B. Select show closed statuses in Case status field in support settings.
C. Modify the time criteria in the escalation rule.
D. Create a custom checkbox field called Has_Been_Escalated__c

An administrator at Ursa Major Solar is setting up case feed. What should the administrator consider?

A. The service Cloud user feature license is required for case feed.
B. The user Case feed permission is automatically active for all profiles.
C. Chatter feed tracking much be enabled for the case object.
D. By default, the case feed replaces the standard case detail page.

Which two statements apply when custom fiscal year is enabled? Choose 2 answers

A. The custom fiscal year automatically updates product schedules.
B. The defined custom fiscal year only affects forecasts.
C. The custom fiscal year setting CANNOT be disabled.
D. The custom fiscal year must be defined manually.

Users at Universal Containers have reported that the related lists on the Lightning record page for Accounts are showing only four fields. They would like more fields to be visible.
Which customization should an administrator use to allow for up to ten fields on related lists?

A. Change the related list type to default.
B. Change the related list type to list view.
C. Change the related list type to enhanced list.
D. Change the related list type to custom.

An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule?

A. Error Message Location.
B. Error Condition Formula.
C. Formula return type.
D. Rule Active Date.

The administrator at Universal Containers was tasked with creating a user record for a new hire. Upon saving the new user record, an error message was displayed and the record was not saved.
Which two consideration should the administrator take into account when create a user record? Choose 2 answers

A. The password must be unique to the Salesforce organization.
B. The username already exists and need to be unique across all Salesforce orgs.
C. The data in the username field needs to resemble an email address.
D. The locale settings are based on the computer’s locale settings.

Sales rep at Ursa Major Solar are working on opportunities and need to see how their colleagues have effectively managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to allow for this?
A. Opportunity update reminders.
B. Big deal alerts.
C. Opportunity Dashboard.
D. Chatter Groups.

At Universal Containers, if an account is consistently late or defaults on payments, users should be prevented from creating new opportunities for that account. The administrator has created a custom checkbox called Account_Credit_Alert__c on the Account object.
What should the administrator do to prevent new opportunities from being created if the Account_Credit_Alert__c checkbox is checked?

A. Create a Process Builder and a field update on Opportunities.

B. Create a cross0object formula on Accounts.

C. Create a criteria-based sharing rule on Accounts.

D. Create a validation rule on Opportunities.

Ursa Major Solar is using products and price books. Which two items should an administrator take into considerations about these features? Choose 2 answers
A. A product can have a different list price in different price books.
B. Products without a price are automatically added to the standard price book.
C. The standard and list price for a product can be listed in more than one currency.
D. If the price books contain assets, they can NOT contain products.

Supervisors at Universal Containers have read access to contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?
A. Update the supervisor profile with edit permission on Contact.
B. Create a sharing rule to grant read/write access on Contact to the supervisor role.
C. Change the supervisor user’s profiles to be sales rep.
D. Assign a permission set with the edit permission on contact to the supervisors that need it.

The sales operations team at Universal Containers purchased a list of shipping companies they would like to be imported into the Salesforce org using the Data Import Wizard. Some companies on the list may already be customers.
Which fields should the administrator use to prevent duplicates when importing these Account records?
A. Owner Name and Account Name.
B. Account Name and Account Site.
C. Account Name and Billing Address.
D. Account Name and Created Date.

The administrator creates a validation rule that will require a custom text field called “Details” be updated based on the value of another picklist field called “Status.” Which two actions should the administrator take before activating the validation rule? Choose 2 answers
A. Update the field types to be compatible with validation rules.
B. Update the user’s profile to read/write access to both fields.
C. Add the fields to the page layout.
D. Add the validation rule to the user’s profile.

Ursa Major Solar wants to ensure that unique data is always input into a specific field. Which two field properties should the administrator configure? Choose 2 answers
A. Required.
B. Data Type.
C. Default Value.
D. Unique.

Universal Containers successfully deployed a partner community last quarter and is now experiencing performance issues. Which two strategies should a system administrator use to improve community performance?
A. Grant super user access to appropriate external users.
B. Delete the Executive and Manager roles.
C. Use sharing sets.
D. Create a new custom partner profile.

Ursa Major Solar wants to add charts to a Salesforce dashboard. What are three standard chart types that are available?
A. Heat maps.
B. Tables.
C. Venn Diagram.
D. Bar Charts.
E. Gauge Charts

A new custom object called Parts has been created for Ursa Major Solar.

Where should a System Administrator adjust how the object appears when it is found in the global search?

A . Global Search, Parts, and Global Search Layouts
B . Object Manager, Parts, and Page Layouts
C . Global Search, Parts, and Search Layouts
D . Object Manager, Parts, and Search Layouts

Ursa Major Solar is bringing a new type of solar panel to market. An administrator needs to create a sales process for this new product. What are three considerations for the administrator in this scenario?
A. The record type name assignment becomes permanent upon save of a new record type.
B. An opportunity record type will need to be created and assigned to the sales process.
C. Adding a new value to the record type master picklist value list adds the value to all existing record type picklists.
D. All picklist values on the page layout must be added to the master picklist value list or be active values.
E. The record type’s page layout is assigned to users through their profile assignments.

The support group at Ursa Major Solar has the following requirements:
* Agents need to capture different information for product support and inquiry cases.
* The lifecycle for inquiry cases should have fewer steps than the lifecycle for product support cases.
Which three features should an administrator use to meet these requirements?

A. Permission Set.
B. Support Processes.
C. Field-Level Security
D. Record Types.
E. Page Layouts.

When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?

A. They are automatically assigned to another user.
B. They are automatically assigned to the administrator.
C. They are automatically deleted.
D. They are assigned to the deactivated user until reassigned.

An administrator at Ursa Major Solar wants to allow a sales user to relate an opportunity to a campaign. What are two ways to accomplish this goal? Choose 2 answers

A. Use the campaign hierarchy related list on the opportunity.
B. Select the campaign record type when creating the opportunity.
C. Utilize the campaign influence related list on the opportunity.
D. Choose the primary campaign source for the opportunity.

Sales Reps at Universal Containers want to prioritize and flag at-risk deals. What feature should an administrator suggest to meet this requirement?

A. Einstein Opportunity Scoring.
B. Einstein Activity Capture.
C. Einstein Opportunity Insights.
D. Einstein Lead Scoring.

What are two valid use cases for Salesforce Communities?
Choose 2 answers

A. External customers can track their purchases and open support cases.
B. External partners can track the status of joint Opportunities.
C. External customers can gain full user rights to Salesforce.
D. Internal users can replicate Salesforce automation without license fees.

At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click the submit for approval button to begin the process but sometimes the user forgets. How should an administrator automate submission so all new public articles will enter the approval process?

A. Update Initial Actions.
B. Default the Submit for Approval button.
C. Create a new record type and page layout.
D. Use Process Builder.

The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?

A. Email Alert.
B. Subscribe.
C. Approval Process.
D. Validation Rules.

The Support team has asked the Administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the Administrator use?
A. Cloud Flow Designer.
B. Approval Process.
C. Workflow Rule.
D. Process Builder