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Cómo estudiar sus tarjetas
Teclas de Derecha/Izquierda: Navegar entre tarjetas.tecla derechatecla izquierda
Teclas Arriba/Abajo: Colvea la carta entre frente y dorso.tecla abajotecla arriba
Tecla H: Muestra pista (3er lado).tecla h
Tecla N: Lea el texto en voz.tecla n
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14 Cartas en este set
- Frente
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The professional responsible for building, growing and managing the company’s online community.
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A community manager.
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CRM
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Customer Relationship Management.
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The economic activities carried out in a hidden manner from the tax authorities.
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Underground or shadow economy.
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The documents relating to the goods and have an informative function. They are used during exchanges between operators. Some examples of these documents are: packing list, delivery note, invoice, etc.
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Commercial documents
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The expression of dissatisfaction made to an organisation, with respect to its products.
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A Complaint.
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A detailed list of goods shipped or services rendered with an account of all costs and itemised bills. It establishes the customer’s payment for these products or services.
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Invoice
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Documents that compile the financial information of a company every twelve months.
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Annual accounts
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The strategy that aims to present complementary products to the public in order to increase sales.
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Cross-Marketing.
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The process or set of activities from the time a customer places an order until the product has been delivered and paid for.
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Supply chain
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The positive relationship between a company and its customer in order to continue doing business with this company.
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Customer loyalty.
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A legal entity of people who share objectives in order to engage in and operate a business, commercial or industrial enterprise.
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A company
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The process by which financial resources are sought and selected in order to continue the development of the company's activity, for example, obtaining a loan from a bank.
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Financing
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The detailed methods employed by negotiators to gain an advantage
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Negotiation tactics.
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Marketing by means of direct communication with consumers (as through catalogues, telemarketing or mails).
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Direct Marketing
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